Frequently Asked Questions
Answers to the most common questions about our custom shirts, personalization, shipping and sizing. Still have a question? Email support@prinity.co.
How fast do you ship?
Every order is printed in-house in Texas and ships the next business day after you place it. Need it sooner? Choose Expedited (3 business days) or 2nd Day Air at checkout.
How much does shipping cost?
Standard shipping is $5.95 and free on orders of $70 or more. Expedited (3 business days) is $15.95 and 2nd Day Air (1ā2 business days) is $34.95. We currently ship within the United States.
How do I personalize my shirt?
On any custom product, upload your photo (if the design uses one) and type your details in the Personalization box before adding to cart, for example: Name: Emma / Year: 2027 / Notes: use photo 1 as the main photo. We print exactly what you enter, so please double-check spelling.
What photo works best for a custom photo shirt?
Use the original, highest-resolution photo you have (not a screenshot), with good lighting and the face clearly visible. Low-resolution photos may print blurry.
Will I see a proof before printing?
To keep next-day shipping, we print your design exactly as submitted, so please review your photo and text carefully before ordering. If you have questions about your photo, email us before you order.
What shirt brands do you use?
Our premium tees are Comfort Colors 1717, a heavyweight, garment-dyed, soft vintage-feel shirt in adult sizes Sā4XL. Our family and everyday line is printed on soft Teeland and Gildan blanks with adult, youth, toddler and baby sizes, plus sweatshirts and hoodies.
Do you have matching family shirts?
Yes. Our Teeland line comes in adult, youth, toddler and baby sizes in matching colors, so the whole family can wear the same design for holidays, birthdays, reunions and trips.
How do the shirts fit?
All adult shirts are a unisex fit. Most customers order their usual size; for an oversized look, size up one or two. See our Size Chart page for exact measurements.
Can I return or exchange my shirt?
Because every shirt is made to order, we cannot accept returns for wrong size or change of mind. If your order arrives damaged, misprinted or wrong, contact us within 14 days with a photo and we will send a free replacement or a full refund.
How do I wash my shirt?
Turn it inside out, machine wash cold with similar colors, and tumble dry low or hang dry. Do not iron directly on the print and avoid bleach.
Can I order in bulk for a team, event or family reunion?
Yes. Email support@prinity.co with the design, quantities and sizes, and we will help you with your group order.
How can I contact you?
Email support@prinity.co or use our Contact page. We usually reply within one business day.